How Vodafone Simplified Customer Care using AI and Amplified Engagement
November 4, 2024You know that feeling when you’ve been on hold for 20 minutes, praying to finally speak to a customer service agent about some simple issue? It’s infuriating, right? Now, imagine being able to get your answer within seconds at any time of day-no waiting, no frustration. That’s just what Vodafone wanted to offer its customers […]